Genesys Engineer

Location: Bannockburn, IL Description: Our client is currently seeking a Genesys Engineer [ Additional Description ] This job will have the following responsibilities:

• Technical/Functional Skills Detailed knowledge and experience in Genesys Pure Engage Solutions Strong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Routing Server (URS), Orchestration Routing Server (ORS), Genesys PureEngageCloud (PEC) and Genesys Workspace Web Edition (WWE) Strong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal Hands on experience in Intelligent Workload Distribution Handle the escalation calls and coordinate with vendor Regular maintenance, audit and upgrade Good experience on Genesys Interaction recording, Analytics & Workforce Management Good experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reporting Knowledge in E - services ( Email, chat support ) Proficient in tools like Composer, Eclipse, IRD (Interaction Routing Designer), CCpulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir Strong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) and contact center technologies Good experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS) Experience Required6

• Roles & Responsibilities Production support activities for Genesys Platform Excellent numerical and analytical skills with a high level of accuracy and attention to detail Excellent communication and effective presentation skills Fluent in English, both written and spoken