Customer Service Representative

This is an onsite position in Albany, Oregon.

Now hiring for December 16, 2024.

Shifts will be within our office operating hours of Monday through Friday from 6am to 6pm PST.

Now offering $500 in additional bonuses! Paid out in 2 installments:

$250 paid out at the completion of 90 days

$250 paid out upon 6 month work anniversary

Overview of Position

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

What makes us different?

Medical benefits begin on your first day

Tuition reimbursement available after 6 months, up to $5000/annually

Competitive paid time off, including holidays

What will be my duties and responsibilities in this job?

Receive in-bound calls from customers and provide superior service

Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy

Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

What are the requirements needed for this position?

Minimum high school diploma or GED

0-3 years of prior experience in a customer-facing role

Excellent verbal, written, and listening skills

Strong attention to detail

Great communication skills, a love for talking to people and ability to WOW customers on every call

Relentless drive to own the customers problem and ability to think outside of the box to resolve them

Ability to adapt to change and work well in a fast-paced environment

Ability to multi-task using technology

Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Starting pay rate of $16 per hour.

Please use this link to apply:

https://jobs.assurant.com/en/jobs/job/customer-service-representative-albany-r-105926/