28 Oct
Sr. Genesys Engineer/ Genesys Engineer (L3- Resource)
Illinois, Deerfield , 60015 Deerfield USA

Vacancy expired!

Role - Sr. Genesys Engineer/ Genesys Engineer (L3- Resource)

Location - Deerfield, IL

Experience - 8 -12 years' experience

Job Description:Detailed knowledge and experience in Genesys Pure Engage SolutionsStrong Knowledge of SIP infrastructure, Genesys Administrator, GAX, Agent Configurations (CME), Universal Server (ORS), Genesys PureEngageCloud (PEC) and Genesys WorkspaceStrong Knowledge on Genesys routing solutions, Media server, Resource Manager and Genesys voice portal Hands on experience in Intelligent Workload DistributionHandle the escalation calls and coordinate with vendor V Regular maintenanceGood experience on Genesys Interaction recording, Analytics & Workforce ManagementGood experience on Genesys Info Mart & Pulse/ CCPulse reporting and Historical reportingKnowledge in E- services ( Email, chat support )Proficient in tools like Composer, Eclipse, IRD (Interaction | Routing Server (URS), Orchestration Routing Web Edition (WWE)

Reach at 2105690357

Vacancy expired!

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