Training Lead/Support Specialist - Hybrid Remote
Crossroads Staffing is a nationwide talent solutions firm that specializes in matching the right job with the right candidate fast! We offer temp, contract, temp to hire and direct hire opportunities within various industries, our specialties being in the Administrative, Information Technology, Human Resources, Accounting, Customer Service, Manufacturing and Legal fields.
Our client, a Calabasas Insurance Broker, is seeking a Training Lead/Support Specialist that will be responsible for training and supporting staff in the effective use of the AMS 360 system. This role requires excellent communication skills, a passion for teaching, and the ability to translate complex system functionalities into easy-to-understand training sessions.
Monday-Friday 8:00am-5:00pm
Hybrid Remote working 2 days/week in office
$85,000-$100,000/year + Benefits
Benefits include competitive compensation, group benefits plan (health, dental and vision), paid vacation, holidays and sick days, 401k matching program and education tuition reimbursement.
Responsibilities:
On-board new employees into AMS360, ensuring they are familiar with the system and can use it effectively.
Own and ensure the effectiveness and relevance of the AMS360 training program.
Train new and current staff, creating digital tutorials and documentation.
Collaborate with other departments to identify training needs and develop customized training solutions.
Work with the current AMS360 Administrator to ensure consistency and effectiveness in training and system usage.
Provide comprehensive user assistance, identify widespread issues, and troubleshoot effectively.
Train others in troubleshooting and tool usage.
Serve as an expert in generating and interpreting reports from AMS360.
Develop reporting solutions for data-driven analysis, train users on reporting features, and provide guidance on data extraction, analysis, and interpretation.
Regularly meet with users and management to enhance user experience, competence, productivity, and overall system success.
Review accounts in AMS360 to ensure compliance with company standards and procedures, and work with the operations team to develop solutions for any identified errors.
Other duties as assigned.
Requirements:
Strong background in Vertafore AMS360 REQUIRED
Prior experience with insurance agency operations
We know how daunting the job search can be, so we offer a quick and easy hiring process without extra hoops to jump through. Our structured interview process allows us to get a sense of what qualities you bring to the table, and how those correlate with our current openings. We're here to represent you and help you on the path towards finding your next career opportunity. All you have to do is apply! Once we receive your resume, one of our team members will reach out to you to schedule a Zoom interview at your convenience. We look forward to working with you!