Rental Lead - Bismarck

Your Responsibilities Include:

Providing direct assistance to customers by expediting complicated rental and customer requests (specialized equipment requests, receiving escalated customer complaints, and assisting in resolution)

Identifying customer needs to correctly recommend the right tool or equipment

Creating, modifying, and closing customer contracts accurately

Ongoing training and responsibilities to become a go-to resource for Rental Associates

Overseeing and maintaining a clean and organized yard (loading, unloading, and organizing rental equipment, etc.)

Communicating professionally with customers via phone, email, and in person

Instructing customers on tool and equipment safety, operation, loading, and unloading

Duties and responsibilities of Rental Associates

Opening and closing the store as assigned

Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity

Completing related tasks as assigned

Youll Need:

A valid Drivers License with a clean driving record

To be willing to work a rotating Saturday shift

Strong communication skills

Computer skills and to be willing to learn new software

To be willing to work indoors and outdoors in all seasons

Wed Love if You Have:

Mechanical aptitude

Previous experience operating equipment

Customer service experience

Tools and equipment knowledge

Physical Requirements:

Lift up to 70 lbs.