28 Oct
Field Support Technician I
Michigan, Pontiac , 48340 Pontiac USA

Vacancy expired!

Our Client Engineering and Support team is looking to add a motivated Field Support Technician to assist us with our growing operations. In this role you will work in support of all areas of United Shore IT operations. This is a great opportunity to grow your career within our IT division. You will expand your knowledge of IT asset management, IT Governance, software, hardware, project management, and how IT is applied to the mortgage origination process.WHAT YOU WILL BE DOING

  • Provides the installation and/or upgrades of new hardware and software to the client environment, including but not limited to computers, laptops and printers
  • Move equipment during a move/add/change request.
  • Basic PC repair
  • Imaging PCs using SCCM
  • Troubleshoot end-user-computer software and hardware issues in a Microsoft environment
  • Printer installation and troubleshooting
  • Deliver our mortgage origination system to team desktops
  • Perform other related duties as assigned or requested
WHAT WE NEED FROM YOU

Required:

  • Must be able to work Monday thru Friday, 11:00am to 8:00pm or 2:00pm - 11:00pm and provide weekend support when necessary
  • 2+ years of experience working in an IT technical support role
  • Excellent customer service skills
  • Knowledge of desktop and network support including: Microsoft Office and Windows OS
  • Must be able to complete projects and tasks independently with limited direct supervision
  • Excellent verbal and written communication skills with the ability to create and maintain detailed technical documentation
  • On-site attendance

Preferred:
  • CompTIA or Microsoft certifications
  • Experience working in an Active Directory
  • Experience with Mac end-user-computer clients
  • Experience with Windows 10
  • Bachelor's degree, Associates degree or equivalent experience
THE PLACE & THE PERKSUnited Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. Here are some of the reasons you'll love working here:
  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor caf with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens
DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other legally protected status.

Vacancy expired!

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