Engineering Manager
Vacancy expired!
Engineering Manager Are you passionate about travel, technology, and providing customers with the very best experience? Do you love building creative solutions to tough problems, using state of the art technologies?We are Expedia's Conversation Platform Agent Experiences team. Our mission is to build highly-scalable, intuitive experiences that empower our agents to better serve our customers via intelligence-based skills.As an Engineering Manager, you will play a key role in shaping and executing an ambitious vision for the future of customer service and support. You will collaborate with a hard-working group of product managers, architects, and engineers to deliver the best possible experience for agents and customers. You will provide technical leadership for a global, dynamic, and growing engineering organization with opportunities to still go deep as we build next-generation agent experiences atop our virtual agent conversation platform.What you'll do:
- You will be responsible for coaching and mentoring an incredible, hardworking team around their goals, delivery, and career development
- You will foster a healthy and collaborative culture across teams
- You will build a team of high performing software engineers utilizing your experience recruiting, screening, and interviewing
- You will ensure your team delivers high-quality solutions on time, with technical integrity and stability, and continuously innovates to improve engineering efficiency
- You will drive the evolution of design patterns with industry standards and new technologies, to improve productivity, quality, and system performance
- You will participate in and lead design and architecture reviews, handle production incidents and perform code reviews
- You will work closely with teams from engineering, program management, operations, user experience, and product management, to build a roadmap and deliver
- Minimum of 3 years experience leading development teams, combined with a minimum of 8 years of hands-on experience in software engineering with global development teams
- MS/BS degree in Computer Science or related technical discipline, or equivalent professional experience
- Proven ability to grow, develop, mentor, and empower agile teams, while collaborating with partner and engineering teams
- Experience delivering production-quality distributed applications in a professional software engineering role
- Strong experience with HTML, CSS, JavaScript, JSON, React, NodeJS, Java, Kotlin, RESTful Micro Services, AWS technologies (including ECS, EKS, S3, Lambda)
- Experience with Machine Learning and Artificial Intelligence a definite plus
- Ability to comfortably work in a fast-paced, multi-matrix environment, requiring strong oral and written communication skills across, up, and down a global organization
- Excellent time management, resource management, and planning skills, with a demonstrated ability to estimate, schedule, lead, and track multiple concurrent projects. Ability to actively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries
Vacancy expired!