Lead Process Solutions Manager
Vacancy expired!
Lead Process Solutions Manager Are you passionate about delivering positive change in a challenging environment? Do you enjoy helping teams understand how to improve their processes and deliver positive change? Expedia's Process Solutions team is the right place for you! We are a team of experienced Continuous Improvement experts who partner with teams across Expedia to solve our most challenging problems.Expedia is seeking a Lead Process Solutions Manager within the Business Enablement Solutions organization of Travel Partners Group (TPG) focused on driving strategic process improvement within TPG. This person will be an experienced practitioner of Lean Six Sigma methods and tools and will have demonstrated success in using these tools to deliver results in challenging business spaces. The Lead Process Solutions Manager must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and tactically execute high profile projects focused on driving efficiency, customer experience improvement, and/ or revenue uplift.What you'll do: The Lead Process Solutions Manager is expected to drive multiple Continuous Improvement initiatives within TPG which deliver results in improving metrics critical to the business strategy. They will use lean and six sigma methodologies to define project requirements, measure inputs, analyze current state, define solutions, and execute change. This person provides thought leadership - envisioning a future state of operational excellence and driving high impact business improvements globally within TPG. In addition, this person is a teacher and mentor who models process improvement tools and methods, driving a culture of innovation and relentless improvement.
- Define strategy and develop program roadmaps, set realistic expectations for project delivery, identify resource bottlenecks and gaps, and balance cross-team dependencies.
- Provide ongoing visibility into their project roadmap: developing and negotiating work priorities, engaging participants and impacted teams via regular communications/meetings/presentations with updates, articulating the impact of improvements.
- Work tactically to deliver on business improvement initiatives by developing processes, defining policies, and engaging technology to make needed improvements.
- Serve as a change agent with strong credibility and influence in the organization
- Coach/ mentor team members on process improvement techniques, program and project management framework.
- Develop stakeholder relationships and become a trusted advisor for the business.
- Participate in hiring activities and decisions.
- Deep understanding of and extensive experience in using Lean Six Sigma tools and methods to solve problems and deliver savings.
- Demonstrated ability to partner with senior leadership to understand business goals, analyze opportunities and develop improvement project roadmaps.
- Demonstrated ability in developing strategy and influencing and communicating across teams and workgroups.
- Demonstrated Change Management experience, including the ability to work with program sponsors to address barriers.
- Demonstrated Program and Project Management experience, including maintaining a project portfolio, driving a timeline to completion, structured communications, and organizing multiple action plans across numerous functions.
- Ability to build measurement systems and use/interpret data to evaluate and make business improvement recommendations (experience with SQL, pivot tables, or tableau a plus)
- Ability to communicate effectively at all levels, from individual contributor to executive management - structuring information and utilizing PowerPoint and other resources to communicate ideas and actions
- 5+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics
- Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer is required
- Bachelor's degree in engineering or business (preferably in a quantitative field or equivalent combination of education and experience); Advanced degree a plus.
- Experience with Salesforce, Travel Industry, Contact Centers a plus
Vacancy expired!