Overnight Front Office Supervisor

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects you to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty and scenery and the abundance of outdoor recreational activities nearby.

The Night Audit Supervisor is responsible for overseeing and coordinating all night audit functions, ensuring smooth operations during the overnight shift. This role involves supervising night auditors, managing the front desk operations, and handling guest inquiries and issues that arise during the night. The Night Audit Supervisor ensures the accuracy of financial transactions and maintains the highest standards of guest service.

Key Responsibilities:

Supervise Night Audit Team:

Lead, train, and mentor night auditors to ensure efficient and accurate completion of their duties.

Schedule shifts and manage staffing levels to ensure proper coverage.

Night Audit Operations:

Perform nightly audit functions including reconciling financial transactions, processing end-of-day reports, and balancing cash drawers.

Verify and reconcile guest accounts and ensure all transactions are accurately recorded in the property management system.

Front Desk Management:

Oversee front desk operations during the night shift, including check-ins, check-outs, and guest inquiries.

Handle and resolve guest complaints and issues promptly and professionally.

Financial Reporting:

Prepare nightly financial reports and summaries, including revenue, occupancy, and guest statistics.

Investigate and resolve discrepancies in financial reports and guest accounts.

Security and Safety:

Ensure the safety and security of the hotel premises and guests during the night.

Conduct routine checks of the property and report any maintenance or safety issues.

Communication and Coordination:

Maintain effective communication with day shift management and other departments to ensure a smooth transition of information.

Document and report any significant events or issues that occur during the night shift.

Compliance and Standards:

Adhere to hotel policies, procedures, and brand standards.

Ensure compliance with health and safety regulations.

This is an hourly position with compensation ranging from $23.50-$24.91. The final offer amount will be based on experience.

We Offer Excellent Benefits:

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

401K with company match

Paid Vacation, sick days, new child leave and personal day

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Free colleague meals during shift

Employee Stock Purchase Plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

Refined verbal communication skills

A true desire to satisfy the needs of others in a fast-paced environment

Ability to stand for long periods of time

Minimum of 2-3 years of experience in a hotel front desk or night audit role, with at least 1 year in a supervisory capacity

Proficiency in Opera, hotSOS, and Microsoft Office Suite

Strong problem-solving skills and attention to detail

Must be able to work the OVERNIGHT shift, holidays, and weekends

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

APPLY HERE: https://careers.hyatt.com/en-US/careers/jobdetails/fast%20pass%20application%20flow/BEL002669