Tech Supp Professional-Access Control

As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule. Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.KEY RESPONSIBILITIES

Provide expert technical support to customers, resolving complex technical issues

Serve as a subject matter expert in relevant technologies and products

Collaborate with cross-functional teams to develop and implement technical support strategies

Lead and mentor junior technical support professionals, providing guidance and support

Stay updated with industry trends and advancements, and provide recommendations for improvement

Contribute to the development and improvement of technical support processes and tools

Establish and maintain strong relationships with key stakeholders, including customers and internal teams

Participate in customer meetings and provide technical expertise and guidance

Product Entry into Service process to verify readiness of launch

Test product before going to market (Beta Testing)

Work with Tech Publication to confirm marketing Publications are correct and align with offering

Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions.

YOU MUST HAVE

4+ years of proven experience in technical support or a similar role

Expertise in relevant technologies and products

Strong problem-solving and analytical abilities

Excellent communication and interpersonal skills

Ability to effectively manage and prioritize multiple projects and tasks

Experience in mentoring and leading a team

Strong customer focus and commitment to customer satisfaction

WE VALUE

Bachelor's degree in Engineering or a related field; Master's degree

Previous Access Control Experience

Expert technical knowledge and subject matter expertise

Strong leadership and mentoring skills

Ability to drive innovation and continuous improvement

Results-oriented approach and ability to meet business objectives

Excellent problem-solving and decision-making abilities

Strong business acumen

Ability to build and maintain strong relationships

Microsoft Server and Windows OS (7, 10, 11) Experience at a high level

Group Policy management, Work groups and Domain knowledge

Virtual Machine management

API Integration experience

MS SQL Server Experience

Strong Networking Skills

Active Directory

Networking Protocols

IIS and SSL experience

Working within Network Firewalls and port management

.net application

Installing and Uninstalling software and troubleshooting failures

Web and Mobile app experience

Low voltage Wiring

BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here.The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. https://benefits.honeywell.com/ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. https://www.honeywell.com/us/enTHE BUSINESS UNITHoneywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. https://buildings.honeywell.com/ Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.