Customer Service Order Puller

Job Summary:

The Order Puller receives and processes incoming and outgoing orders for materials, and/or merchandise to satisfy customer requests. Hospitality and 100% customer satisfaction is our goal.

Supervisory Responsibilities:

None.

Duties/ Responsibilities:

Verify customer and order information for correctness, checking it against previously obtained information as necessary

Receive and respond to customer orders as required.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Recommend merchandise or services that will meet customer’s needs.

Inspect outgoing work for compliance with customers’ specifications.

Check inventory system to determine availability of requested merchandise.

Notify appropriate departments when supplies are low, or when orders would deplete available supplies.

File copies of orders received, or post orders on records as required.

Maintain proficiency in all organizational safe working policies and practices.

Maintains a safe and clean work environment.

Performs other related duties as assigned.

Adheres to company policies and work requirements.

Required Skills/Abilities:

The ability to read, write, understand, and relay, written and verbal instructions.

The ability to operate various hand and power tools when needed.

The ability to operate various types of material handling equipment including hand trucks, pallet jacks, and forklifts when needed.

Education and Experience:

High school diploma or equivalent.

6 months of related experience preferred.

Physical Requirements:

This position requires frequent standing, walking, sitting, while working either indoors or outdoors.

Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.

Ability to lift/carry up to 75 pounds regularly.

Must wear prescribed personal protective equipment when handling material or operating equipment.

Other Requirements:

Must be able to successfully pass pre-employment and required drug screens as requested.

Must be able to successfully pass a Physical Capacity Assessments as requested.