Compliance Officer (VP) – US Personal Banking Compliance Program Office - Issue Management

Serves as a function/business/product compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported function/business/product and guidance on function/business/product rules/laws and interpretation on internal policies and proceduresResponsibilities:

Provide material support to Issue Management oversight framework for ICRM USPB. Responsibilities include BAU issue management lifecycle engagement (e.g., IMPACT) including customer remediation lifecycle, enhanced quantitative and qualitative analysis of issue management data and support lead for PFICRM USPB.

Assist in the development of compliance intelligence reporting of deeper analytics for ICRM USPB utilizing various data sources in conjunction with issues management data.

Participate in the effective challenge of issue management lifecycle and second line of defense framework/oversight.

Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.

Provide guidance on rules and regulations relating to function/business/product operational issues, as well as, provide transactional approvals and interpretation of internal compliance policies related to issue management.

Assist with regulatory inquiries and/or examinations. This may include development of materials, coordination with regulators and other parties.

Collaborating with other internal areas including ICRM Issue Management leads for other Businesses, Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business teams to address compliance issues which may impact the supported function/business/product.

Assisting in the development and administration of Compliance training for the supported function/business/product.

Researching any new reform rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules.

Additional duties as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Knowledge of Compliance laws, rules, regulations and risks

Must be a self-starter, flexible, innovative and adaptive

Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization

Strong written and verbal communication and interpersonal skills

Ability to both work collaboratively and independently; ability to navigate a complex organization

Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements

Strong experience in developing impactful reporting

Issue Management framework and lifecycle experience a plus

Ability to both work independently and collaborate with team members

Excellent project management and organizational skills and capability to handle multiple projects at one time

Proficient in MS Office applications (Excel, Word, PowerPoint) and other analytics applications a plus (e.g., Tableau Prep/Creator)

Demonstrated knowledge in area of focus

Relevant certifications desirable (e.g., CRCM)

Education:

Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of function/business/product supported and the related operations and financial requirements; Advanced degree preferred

Job Family Group:Compliance and ControlJob Family:Product Compliance Risk ManagementTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Full Time Salary Range:$113,840.00 - $170,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Jan 31, 2025Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.