Customer Service Representative

Description Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This customer service representative position is based in a dynamic, rapidly-changing call center.How you will make an impact

Receiving and placing telephone calls

Performs full service banking transactions in compliance with legal requirements and bank policies and procedures

Provides accurate, friendly customer service in a timely fashion

Performs functions including handling cash and other daily transactions.

Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns

Maintains currency and coin under prescribed limits

Adheres to bank security policies and maintains confidentiality of bank records and client information

Requirements

What we're looking for

Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

Excellent verbal, written, and social communication skills

Ability to interact effectively with internal and external partners and clients/customers

Advanced Microsoft Office skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .