Full-Time Customer Service Representative

Looking for a full-time Customer Service Representative to join our Trucking Team who provides service excellence; works well in a fast-paced, office, team environment; is highly self-motivated and detailed-oriented; and can efficiently multi-task to ensure timely completion of job duties.

Department: Trucking

Schedule: Monday-Friday: 7:30am-4:30pm; non-exempt

Overtime: Occasional; Holidays as needed

Essential Duties:

1. Problem-solve all customer issues in a timely, efficient, and professional manner.

2. Timely and accurate input, processing, and scheduling of all customer orders.

3. Support and assist Dispatch operations.

4. Daily investigation, follow-up, and audit of pending orders and system information.

5. Accurate input and updating of all billing charges.

Qualifications: Required (R) or Preferred (P)

-Minimum 2 years related business experience: (P)

-High school diploma or equivalent: (R)

-College: (P)

-Fluency in English (oral and written): (R)

-Effective oral and written communication: (R)

-Proven customer service experience: (P)

-PC skills including Microsoft Outlook, Word, and Excel: (R)

-Ability to understand and work in a computer database: (P)

-Type 45+ wpm: (R)

-Excellent attendance and dependability: (R)

Interested applicants must include a copy of their current resume and contact information in their reply. Employment applications can be downloaded along with information on how to submit a completed application from our job website (https://www.pacifictransfer.com/jobs).

Join a professional team at one the largest trucking companies in Hawaii! Family owned and locally run since 1978, Pacific Transfer has been serving Hawai’i as one of the largest and leading trucking companies providing our community with professional ground transportation. We believe in delivering safe and efficient transportation focusing on our customers’ needs.

EOE/M/F/Vet/Disabled/Drug Free Workplace