29 Oct
Cloud Support Engineer
Mississippi, Ridgeland , 39157 Ridgeland USA

Vacancy expired!

Job Title: Cloud Support Engineer III Location: US-MS-RidgelandOverview: The Cloud Support Engineer provides engineering and operation support for various cloud solutions throughout the footprint. The role will focus on finding and resolving issues at a root cause level primarily within VMware infrastructure and storage environments. The role will also provide in-depth technical support and leadership for the Software Define Data Center Team.Advanced technical skills and leadership expertise is essential, in addition, we are looking for an individual who is highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and able to prioritize and execute tasks without micro-management.Responsibilities:

  • Manage Service Requests, Incidents, and Problems through a ticketing system.
  • High level ownership of problem tickets, including root cause analysis and after-action reviews of problem tickets
  • Help ensure day-to-day operations of IT Infrastructure.
  • Responsible for timely security remediation of all infrastructure and products supported by SDDC Team.
  • Experience with working with management and monitoring tools, such as: LogicMonitor and SolarWinds N-Central
  • Must participate in weekly on-call rotation with team to provide 24/7 support.
  • Primary function will be to design, implement, and support:
    • VMware Cloud Provider Program Solutions
    • Virtual Infrastructure and Hardware
    • Backup and DR Applications
  • Advanced troubleshooting hardware issues related to virtual host in both a dedicated client and multi-tenant environment
  • Advanced troubleshooting of issues related to backup applications
  • Performing file level and full virtual machine restores
  • Performance troubleshooting in both a dedicated client and multi-tenant environment
  • Identification of training opportunities within the team and the creation of training materials
  • In-depth troubleshooting of Storage Area Networks (SAN) both ISCSI and Fiber Channel
  • Provide technical feedback into service design and service transition
  • Work alongside our Solution Engineers, Infrastructure Engineers, Implementations Engineers, and Client Success Mangers to craft virtual infrastructure and storage solutions for our clients.
Qualifications:
  • Experience supporting VMware with a minimum of one VCP certification required; 5-7 years preferred
    • VMware advanced certifications preferred
  • Advanced experience in the following is required:
    • VMware and other hypervisors
    • Various Server Hardware (HP, Dell EMC, Cisco, etc)
    • Various SAN Hardware (HPE, Pure, DellEMC, etc)
    • Microsoft Windows Server
    • Microsoft Active Directory
    • Linux Systems (RHEL, CentOS)
  • Backup and Disaster Recovery Tools and Applications like:
    • Veeam
    • Rubrik
    • Zerto
    • VMware (SRM, vCloud Availability, HCX)
  • Advanced experience in the following is Preferred:
    • VMware vCloud Director
    • Microsoft Azure
    • Amazon Web Service
    • LogicMonitor
    • Solarwinds N-central
  • Leadership and/or mentoring experience.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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