Automotive Service Advisor / Service Writer
Starkey's Auto Repair is a well-established, bustling automotive repair shop with a steadfast commitment to delivering top-notch customer care and expert repair services. We pride ourselves on our transparent, friendly, and efficient service that keeps our customers’ wheels turning safely.
Position: Automotive Service Advisor
Job Type: Full time M-F 8:00-5:00 (No Weekends)
Key Responsibilities:
Greeting customers and efficiently fielding their inquiries, both in-person and via telephone.
Translating complex mechanical terminology into layman's terms for customer understanding.
Scheduling service appointments and managing follow-ups.
Preparing complete and accurate estimates for repair work.
Managing customer communications and ensuring a positive customer service experience.
Explaining repairs and services to customers accurately and ethically.
Maintaining an organized and professional front-office environment.
What We’re Seeking:
Experience: Previous experience in an automotive service advisor role is preferred, but not mandatory.
Communication Skills: Exceptional verbal and written communication skills to navigate through varied customer interactions.
Customer Service: A strong focus on delivering an exceptional customer service experience.
Organization: Ability to manage multiple tasks efficiently in a fast-paced environment.
Technical Knowledge: Basic understanding of automotive services and repairs.
Computer Literacy: Competency with service management software and basic computer operations.
Integrity: Uphold ethical standards and demonstrate integrity in all customer and business interactions.
Qualifications:
High School Diploma or equivalent.
[Any specific certification or education related to the automotive industry]
Why Work With Us?
Competitive Compensation: Attractive salary with opportunities for bonuses.
Benefit Package: [Health, Dental, Vision insurance, etc.]
Training Opportunities: Continual learning and skill enhancement sessions.
Career Advancement: Grow your career with a supportive and progressive team.
Inclusive Culture: Be part of a team that values every member's input and expertise.
How to Apply:
Interested in shifting gears and becoming a vital part of Starkey's Auto Repair? Please drop off your resume at our location at 1336 Dillingham Blvd. Honolulu, HI 96817.
Position is available for immediate start date.
Starkey's Auto Repair is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.