Technical Product Manager - End User Infrastructure & Operations

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.Reporting to the GTIO Director, End User Computing and working closely with the entire technology leadership team, the GTIO Technical Product Manager will anticipate and manage the strategic and tactical needs for GTIO while leading all aspects of the translation of business needs into effective IT processes and technical solutions.This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonald’s environment.Accountabilities & Responsibilities:Help support the End User Infrastructure and Operations (EUIO) team providing strategic vision while balancing near-term results.Develop and deliver cohesive vision, strategy and roadmaps for the EUIO team in partnership with the larger operations team, GTIO leadership and external collaborators.Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware and more.Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements.Communicates changes in technology and services from the IT department to the appropriate channels and personnel.Contributes to the performance of a team by coordinating work of other employees. Identifies and solves sophisticated problems potentially impacting the broader function; builds methods to address current and future customer needs.Accountable for managing projects with moderate risk. Manages budget and advises activities of the support teams.Benefits eligible: Yes

Bonus eligible: Yes

Long term incentive eligible: Yes

The expected salary range for this role is $127,250 - $162,250 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience and other job-related factors.