Customer Service Assistant

Job DescriptionWe are looking for a reliable and enthusiastic Customer Service Assistant to join our team at Story Lane Box. As a Customer Service Assistant, you will play a key role in ensuring that our clients receive the highest level of service. You will be the first point of contact for customer inquiries, assisting with problem resolution, and providing detailed information about our products and services.ResponsibilitiesHandle incoming customer inquiries via phone and email, providing timely and accurate information.Assist with processing orders, tracking deliveries, and addressing customer concerns.Manage and update customer databases with accurate information.Collaborate with other departments to resolve complex customer issues.Provide feedback on customer trends and insights to improve service quality.Maintain a positive, friendly, and professional demeanor at all times.Assist in the development and implementation of customer service policies and procedures.