Help Desk Support

Technical Support Customer Service Representative - Franklin, TNPlease note that the candidates should have a technical support/computer support backgroundYour roleAre you truly service oriented? Do you know how to take care of people?Were looking for a Tech Support Customer Service Representative to:Answer inbound calls from our internal clients at the branches.educate clients on account services and capabilitieshave basic computer troubleshooting skills for tier 1 support and document and ticket calls.Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasksHave strong organizational skills, attention to detail, and excellent follow-up skillsHave superior customer-centric focus, with proven ability to thoroughly resolve customer inquiriesYour teamYoull be working in the Tech Support team in Franklin, TN. We provide technical support to the Firm's Financial Advisors and assistants. This benefits our branches so they can continue to utilize our systems and technology enhancements. As a customer service representative, youll play an important role in providing excellent service to our internal clients, the branches.Your expertisedetail oriented (nothing gets past you)proficient in Microsoft Office Suite4 year degree in related fieldCitrix, Good for enterprise, or Active Directory is a plusWindows 7 navigation skillsBasic understanding of computer networkingMonitor, speaker, mice and keyboard troubleshooting, ETC.Know how to use remote access tools to assist clientsOutlook and Microsoft office troubleshooting skills ManpowerGroup is an Equal Opportunity Employer (EOE/AA)