Logistic Coordinator (Bilingual Korean/ English)

Key ResponsibilitiesFollow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP complianceBooking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)Customer Service including all happenings from booking to cargo delivery in a timely mannerDaily liaison with customer, carriers, internal staffMaintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if neededIncrease customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)Monitor account issues and communicate/liaison with management to implement/drive solutionsAble to analyze service and cost data for actions or recommendations for business improvement for assigned customerRecommend when needed changes in current processesReporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)Accuracy of data entry into Cello and other systems as neededMonitor trends and report changes to Management for action