Customer Service

Job Description

Interacts with customers via the phone.

Provides information in response to inquiries about accounts, products, and services.

Handles customer complaints, special orders, or returns in-store or via phone or mail.

Answers customers' questions regarding product or service and operation or maintenance.

Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

Works independently to resolve customer service and routing issues as they arise.

Places orders and coordinates order processing.

Coordinates with Sales and Logistics regarding special deliveries.

Develop knowledge of all products and customer files, follows through on communications with Sales as needed.

Advises manager of problems as they relate to our customer’s needs.

Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.

Solves problems with desire to produce exceptional results.

Perform related duties as required.

$20.00Position works Remote - Must reside in the West Michigan AreaRequirementsAn Equal Opportunity Employer

High School Diploma or equivalent.

Experience preferred, but not required.

Proficiency in 10 Key Data Entry.

Ability to handle multiple tasks simultaneously.

Skill in organization, prioritization, and attention to detail.

Proper customer service etiquette and follow-up.

Resolve customer service and routing problems with minimal supervision.

Prioritize and organize customer orders and maintain files.

Communicate effectively, both verbally and in writing.

Experience using Microsoft Office and other computer based applications.

Excellent verbal/written communication skills.

Able to maintain excellent attendance.

Experience leading and following Company Policies, Safety/Security Policies Procedures.

Strong team player with the ability to work across multiple functions.

Must be able to pass all medical exams, drug and background checks (including criminal).

Pay Range $20.00 / hour