Guest Service Agent

Summary:

This job opportunity is available as a part-time position but could possibly become full-time. As a guest service agent, your primary responsibility will be to provide an exceptional experience to all our guests, from arrival to departure. You will be the first and last impression guests have of our resort, so it is essential to maintain high service standards at all times. You will work closely with other departments, including housekeeping and maintenance, to ensure our guests have a comfortable and enjoyable stay at Desert Canyon Resort.

Your primary duties will include responding to guests' communication, travel agents, and referral networks via email and telephone, managing reservation records, and promptly processing cancellations and modifications. You will be responsible for verifying guest reservation status, assisting them in completing registration cards, assigning rooms, and accommodating special requests if possible. Additionally, you will be required to confirm the guest's payment method and follow established credit-checking procedures.

Your other responsibilities will include filing guest and room information in designated places and ensuring that all information is accurate and up-to-date. You will also be responsible for determining a guest's reservation status and assisting them in completing registration cards. Maintaining a professional and helpful demeanor at all times while working with guests and other staff members is crucial.

Qualifications:

High school diploma or equivalent.

A strong desire to make an impact on other people

An outgoing and engaging personality

Computer skills

Excellent verbal and written communication skills

Ability to work in a fast-paced setting

Ability to stand for the duration of the shift

Must be available to work various shifts, including weekends and holidays

Essential Functions:

Demonstrate and promote a strong commitment to providing over-the-top hospitality.

Covers the Front Desk or phones for co-workers to cover breaks.

Maintains a positive attitude toward guests and co-workers.

Be a team player, showing enthusiasm while assisting others.

Be aware of all front office procedures and assist with duties when necessary.

Assists with team training as needed.

Reports unusual occurrences or requests to the lodge manager

Answers all incoming calls promptly with a smile, eager and willing to assist.

Prepares and coordinates daily deliveries.

Process reservations by telephone, mail, and email efficiently and accurately to ensure guest satisfaction.

Assist guests with check-in processes.

Assist guests with check-out processes.

Handles daily email correspondence. Responds to inquiries and make reservations as needed.

Sets and checks trace messages to follow up on guest reservations and requests.

Be involved in cross-training with other departments so that assistance can be given as needed.

Maintains a clean and organized workstation to present a professional appearance.

Suggests improvements to management to improve the quality of guest service.

Work closely with the housekeeping department on check-outs, moves, etc.

Greet guests promptly with a smile, both eager and willing to assist.

Reads and responds to individual work emails.

Be a "hands-on" team leader, teaching and leading by example. Listen to employees' suggestions and feedback to empower them.