IT Operations and Service Manager

Description SAIC has a contingent job opportunity for an IT Operations and Service Manager to support an Army program. This position is contingent upon contract award and can be located in Huntsville, AL; Vicksburg, MS; Portland, OR, or DC Metro area. Remote work considered. The IT Operations and Service Manager will be responsible for the delivery of IT service and projects from engineering to operations, and is the service owner for all end-user and customer-facing IT services and solutions. Responsibilities include support for the end-to-end delivery of ITSM services through the application of industry best practices. Responsibilities include overall leadership of the contract's governance, risk, and compliance. In this role, he or she will lead the analysis, planning and implementation of ITSM initiatives in support of client operations. The IT Operations Manager shall identify IT operational requirements, provide day-to-day leadership and quality control to enable performance objectives and successful cost and schedule performance. Contract activities include support of IT transformational activities for a large US Government customer. Performance locations include multiple CONUS and OCONUS sites. The primary contract objectives are to provide world-class Information Management and Information Technology (IM/IT) services that are secure, available, reliable, and deliver responsive, dependable customer support. Overall technical support activities under the contract include IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, emergency response, IT transformation and surge/special projects. Application of ITIL best practices is critical to successful delivery of shared IT services that enhance end-user experience. Successful delivery of these IT services includes the following high-level objectives:

• Continual modernization of the Customer's portfolio of IT systems
• Delivery of enterprise-wide and scalable IT solutions
• Manage and support geographically dispersed workforce
• Balance technical and strategic support activities to fulfill USACE missions
• Effective cost management and full accountability and apportionment
• Maintain secure operational environment
• Effective application of service cost and service management practices to achieve full cost transparency.

• 5 Yrs managing Enterprise IT operations, including implementations of ITIL best practices
• 5 yrs experience managing device configurations and patch management
• 5 yrs experience managing service desk teams
• 5 yrs experience communicating with Govt
• Experience in the delivery of IT service and projects for all end-users
• Experience with analysis, planning and implementation of ITSM initiatives
• ITIL Expert Level Certification
• Active TS/SCI CI Poly Clearance
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