Operations Manager

Full job description

Responsibilities:

Overview of Responsibilities:

Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.

Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees

Ensure restaurant and venue are fully prepared and organized for daily execution of the operation

Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus

Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle

Resolve guest concerns and complaints with exemplary level of hospitality

Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities

Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.

Maintain & update contact lists, VIP, and public event guest lists

Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Demonstrate excellent interpersonal and communication skills with service teams and management.

Other duties, initiatives, and tasks as per business need

Qualifications:

Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience

Exceptional hospitality skills

Proven leadership skills and commitment to operational excellence

Strong analytical and data skills

Ability to successfully multitask, delegate, and manage several tasks at once in fast paced environment

Exceptional communication and interpersonal skills both written and verbal

Functional knowledge of health department and related regulations

Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 pounds

Able and willing to work flexible schedule including days, nights, weekends, and holidays

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time

Pay: TBD

Shift:

Day shift

Evening shift

Shift availability:

Day Shift (Required)

Night Shift (Required)

Ability to Commute:

New York, NY 10011 (Required)

Ability to Relocate:

New York, NY 10011: Relocate before starting work (Required)

Work Location: In person