Customer Service Rep/Administrative Assistant

We are an established and growing heating and air conditioning company looking for reliable Customer Service Reps for scheduling appointments for our customers and handling troubleshooting calls, as well as being a communication point with our technicians.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

Answering in-bound calls from customers and assessing their needs

Scheduling and dispatching technicians to customer's homes or businesses

Providing exceptional customer service to customers

Following-up with customers to ensure satisfaction

Performing office clerical work, such as filing and organizing

Working as a team player and contributing to the team accordingly

Performing other duties as assigned

Requirements

Experience as a customer service rep or relevant position preferred

General computer literacy

Minimum 35 WPM typing with experience in data entry

Outstanding organizational skills with multitasking and problem-solving abilities

Active listener with excellent communication skills

Efficient with strong attention to detail; ability to prioritize tasks

Able to work independently and exercise sound judgement

High school diploma