30 Oct
Tennessee,
Lewisburg
, 37091
Lewisburg
USA
Vacancy expired!
Position: SAP MM/WM Support Specialist Location: Lewisburg, TN Duration: Full TimeWe are not sponsoring H1B's at this momentJob Description:• SAP MM and WM Support Specialist and Business process consultant • Achieve client expected business results • Interact with Business SME Qualifications and Experience: • Graduate Engineer from reputed college • At least 3 years of domain experience in Procurement and Inventory Management Function • At least 6 years of SAP MM and WM experience • One full lifecycle SAP ERP implementation experience • Experience in supporting SAP ERP at large client engagement would be desirable • Hands-on SAP MM configuration experience with focus on MM functionalities – Master Data, Goods receipt, Inventory management using various movement types, Invoicing and payments. • Hands-on SAP WM processes with focus on configuration based on changes in Warehouse layout and procedures, various Picking and Put away strategies, use and integration with RF devices, various Control Parameters, Number ranges, Defining Storage Types, sections, bins etc., Sort and Search Sequence, assigning to Movement types, printing barcodes, etc. • Experience and knowledge of key integration points between SAP modules • Understand and basic troubleshooting issues relating to labels and printers Responsibilities: • Facilitate the implementation and support of SAP modules to enhance the clients’ business functionality • Help and handhold end users for transaction codes which are often used • Use of basic knowledge and experience to answer the questions and doubt from end users • Guide end user on ‘how to do’ in basic things in SAP system and solve easy problems • Able to understand the issues/tickets, get Root cause for the problem from the end-user and categorize them into respective functions • Work on Key integration points between SAP modules Responsibilities • Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client’s needs • Act as liaison with client for troubleshooting: investigate, analyse, and resolve software problems • Help develop necessary modifications/enhancements to address clients' needs • Understand the different Severities and Priorities based on the Level of issue • Understand the different SLA's and coordinate with support team for expediting the resolution of tickets • Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions • Act as a liaison and Coordinate with Business users and Support team • Ability to escalate the issues to the next level and keep the users updated about the progress of the issue. • Understand the different monitoring requirements • Proactively provide overall feedback to Production Support Manager • Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution Other Attributes: • Ability to analyse problems and provide clear recommendations • Able to collaborate with clients and have a strong desire to excel. • Excellent written and verbal communication skills • Good interpersonal skills • Must be able to work independently and can manage own workload with little to no supervision • Able to Multi-task and work under tight deadlines • Ability to cope with constantly changing priorities • Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction
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