IT Support Analyst

IT Support Analyst United States - Tennessee Information Technology (IT) Job Reference # 219532BR City Nashville Job Type Full Time Your role Are you an expert when it comes to tools like ITIL and Service Now? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?We're looking for a Lead IT support analyst to:• be responsible for managing the life cycle of all problems, preventing incidents from happening and minimizing the impact of unavoidable incidents using ITIL technology. • analyze incidents daily, identify opportunities for preventing reoccurrence and create problem records. • drive root cause analysis (RCA) discussions with the key stakeholders where solutions are discussed, and problem tasks are defined. • drive problem management for field user issues involving products/vendors like Microsoft Adobe and VMware and follow-up with the technical teams and service owners for timely closure of problem tasks and escalating for tasks breaching due dates. • attend daily and weekly meetings with the teams to discuss on any challenges and gaps and identifying ways to address them.• be self-motivated and ability to provide leadership to team members.• comfortable in individual performer role within a small but highly visible team. • drive automation and tooling improvements.• responsible for maintaining and managing the problem management documents/files in SharePoint. Your team You'll be working in the WMA TOC (Technology Operations Center) team in Nashville. Our team provides support for key controls in the production environment. As a IT Support Analyst, you'll play an important role in supporting Wealth Management business. Your expertise • bachelor degree in Computer Science or equivalent• ideally 5+ years of hands-on experience with IT production environments.• good Knowledge of ITIL and IT Controls• ability to solve complex issues, good at problem statement analysis and solution design thinking• track record of influencing IT stakeholders and business partners• confident communicator that can explain technology to non-technical audiences• capable of understanding client needs and translating this into products and services•execute Change Management and Risk projects About us Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us? Join us We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.