Senior Project Manager

Senior Project ManagerCustomer Engagement (CE) Product Manager JOB SUMMARY: The CE Product Manager will lead efforts to develop CE capability solutions and then work with key partners (e.g. Senior Leaders, along with Group Resources in Customer Experience & Digital Experience) to build and implement them; this includes data visualization, predictive models, and other analytical initiatives. This role will have two primary responsibilities: Lead enterprise stakeholders to develop the complete design of CE experiences and supporting processes, to build and/or deploy key analytical tools to monitor, diagnose, predict, and activate Customer Experience insights and identify and prioritize Customer Experience improvement initiatives. Make recommendations based in market research and competitive analysis from both within and outside the Life insurance industry to support product development and go-to-market strategies across channels. JOB FUNCTIONS: Uses analytical knowledge and program/project management best practices to sponsor key transformation projects, as the main business owner, or Agile Product Manager to lead cross-functional projects prioritizing work in backlogs, and drive for products that deliver to our experience expectations. Communicates project deliverables to key stakeholders across the Enterprise to include Senior Executive Management. Responsible for defining strategy, requirements, prototyping, testing, training, support procedures, communications and implementation Leverage customer/partner research and data and analytics to bring analytical capabilities to market for both internal users and to optimize customer experiences. Monitor and track market trends within the insurance industry and other verticals affecting CE capabilities and Customers experience expectations. Serve as an integrator between business needs and technology solutions, helping to deliver tools and methodologies to align with enterprise goals and objectives. Proficiently lead conversations with the executive management within the organization, and inspire clear ideas and actions. Collaborate with enterprise stakeholders to develop and prioritize epics and features. Applies advanced knowledge of analytics and tools to drive change with partners to create/enhance Customer Experience capabilities (e.g. VoC tools, reports/dashboards, NPS forecasting, impact assessment/attribution models/predictive models). Develop pilot measurement plans and implementation control plans with Customer Analytics to articulate benefit attribution based on CE enhancements or new capabilities. Assists with planning process by leading analysis and producing cost-benefit analysis for proposed Customer Experience projects. JOB REQUIREMENTS: Broad Life Insurance Experience especially within New Business, Underwriting or Distribution a plus Six plus years combined experience in analytics, performance reporting, and/or process improvement. Five plus years extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. Advanced project and process management experience. Agile preferred. ADDITIONAL QUALIFICATIONS: Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint. Strong business acumen, with effective written and verbal communication skills. Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams. Interested candidates please send resume in Word format to Please reference job code 72896 when responding to this ad.