30 Oct
IT Help Desk Technician
Vacancy expired!
- Utilize defined help desk processes and procedures to provide first level technical support to all company locations including responding to store inquiries
- Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
- Monitor system alerts to ensure company sites are running 100% of the time, and troubleshoot and resolve any issues at store level
- Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment
- Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler
- Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
- Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
- Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers
- Monitor email requests for service and support
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
- High school diploma or equivalent certification required
- Associate degree in technology preferred
- Minimum one year help desk experience required
- Basic knowledge of Microsoft Office
- Basic knowledge of Microsoft Operating Systems
- Problem solving skills
- Attention to detail
- Ability to multitask and work effectively in a fast-paced environment under tight deadlines
- Ability to communicate technical information to non-technical users
- call center: 1 year (Preferred)
- Associate (Preferred)
Vacancy expired!