Now Hiring: Front Desk Agent

We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team. In this multifaceted role, you will not only be the face of our establishment but also play an essential part in ensuring guests have a comfortable and enjoyable stay by managing front desk operations. The ideal candidate will be someone with excellent communication skills, a positive attitude, and a passion for providing exceptional service.

Responsibilities:

Greet guests warmly, assist with check-ins/check-outs, and manage guest inquiries.

Handle reservations, cancellations, and room assignments efficiently.

Answer phone calls and emails, responding to guest needs promptly.

Process payments and maintain accurate guest records.

Oversee the cleanliness and organization of the front desk area.

Ensure all laundry tasks, including washing, drying, folding, and delivering linens, are completed to a high standard.

Prepare and maintain the breakfast area, ensuring it is clean, stocked, and ready for guests.

Set up and monitor breakfast offerings, ensuring all items are fresh and available.

Resolve guest complaints or concerns professionally and with care.

Collaborate with housekeeping, maintenance, and management to maintain guest satisfaction.

Assist with other tasks as needed to ensure smooth daily operations.