Cluster People & Culture Manager

Job Purpose:Under the general guidance of the Area Director of People & Culture, assist in ensuring a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits, workers compensation, and employee engagement.Duties & Functions:Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.Provides support and guidance to HR Coordinator/Generalist, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks under delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminationsManages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for hourly, managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openingsCollaborates with department managers to create succession plans.Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talentCreates learning and development programs and initiatives that provide internal development opportunities for employees.Oversees and manages employee disciplinary meetings, terminations, and investigations.Coordination of recruitment efforts with hiring managers, including coordinating/attending internal and external job fairs, conducting interviews, accepting resumes and applications, maintaining a flow in an applicant tracking systemSupport the onboarding process by providing appropriate onboarding documents, welcoming new hires, coordinating first day and necessary training including safety, policies, new hire orientationRun background checks on all applicable new hires, maintain and track I9 informationMaintain Employee Files in electronic and paper formCoordinate and assist in reward and recognition programsManage termination process, conduct exit interviews and respond to unemployment claimsConduct New Hire Orientation training and any other HR trainings as neededAdminister benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, open enrollment, and answer any benefit questionsEnter payroll information in HRIS system, ensure timeliness and accuracyAudit hours worked in payroll reports for eligibility of benefits, communicate ACA determinations as neededCompile wage surveysProvide support to HRD/HR Manager in gathering information related to requests by EEOC, EDD, and other governmental agencies, including employee complaintsResponds to inquiries, requests immediately in an accurate manner with a strong sense of urgencyContinuous daily support to hotel team members and management teamSupport all employee relations items, including but not limited to creating monthly calendars, newsletters, birthday lists, flyers, coordinating and attending employee events, attending pre-shifts and departmental meetings, engaging with team membersAnswers phone calls, responds to emails and manages the administrative needs of the HR officeMonitor and maintain Leave of Absences, ensure team members submit appropriate details and share important dates to department managersMonitor all aspect of the Workers Compensation processProcess paperwork for terminated employeesManage Workplace and other social media postings, ensure postings are timely and align with the brand while promoting our value of fun and comradeship.Create flyers, postings, general communication using Canva, promote employee activitiesEnsure compliance with all HR and related Security standard operating proceduresAssist with 90 day and yearly employee reviewsEnsure Human Capital System data is accurate and currentOversee HR Coordinator/GeneralistAny other reasonable duties as assigned by the supervisor or managerWe recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional serviceADDITIONAL RESPONSIBILITIES Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations serving as a role model for team and other employees.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.To be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor LicensingSUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Attend mandatory meetings including divisional meetings, staff meetings, etc.Participate in community events and ensure corporate social responsibility goals of the company are met.Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.Keep work area clean and organized.Ensure confidential documents are kept in a secured area.When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.Complete other duties as assigned by the Supervisor.Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.Ensure compliance with the company’s policies and procedures.OTHER DUTIESAssimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by the company  from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHERAdditional language ability preferred.