Support Analyst III

Location: Redmond, WA Description: We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Infrastructure team working on the renowned video game franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you! This job will have the following responsibilities:

• Assist with initial triage, support, and resolution for user issues
• Phone, screen sharing, email support
• End-user support for proprietary tools
• Create documentation and support guides
• Drive improvements, documentation and alerting of common user issues

• Assist with initial triage, support, and resolution for user issues
• Phone, screen sharing, email support
• End-user support for proprietary tools
• Create documentation and support guides
• Drive improvements, documentation and alerting of common user issues