02 Nov
IT Support Specialist
Massachusetts, Lexington , 02421 Lexington USA

Job Number: 233394IT Support Specialist

  • IT Support Specialist required for a 6 month contract to hire position open in Lexington, MA (with travel to Wilmington, MA site as well)
  • Responsible for ensuring continuity of IT services for users by providing the technical expertise, assistance and project coordination necessary to deploy, configure and support computer hardware/software products including peripherals, desk/mobile phones and desktop/conference room based audio/video.
  • Provide front line helpdesk support
  • Deploy, upgrade and configure PCs/tablets/printers/desk phones/smartphones and other end user related computer/networking peripherals
  • End user application installation, support, training centered around the Office suite, other productivity applications and various scientific software packages
  • Work closely with other IT staff and outside vendors to ensure continuity and a high level of service
  • Provide technical assistance and advice to users as needed
  • Support audio/video systems used on desktop and in the conference rooms throughout the company offices
  • Assist with the modification and development of documentation to support the IT function
  • Stay abreast of the latest developments in IT
  • Other responsibilities and projects as needed

Required Skills:
  • 4+ years of relevant work experience
  • Hardware: desktops, laptops, printers, tablets, desk phones, smartphones, other computer peripherals, network switches
  • Operating Systems: Windows 7/8, Windows Server 2008/2012, OSX
  • Basic networking (switching, VLANs)
  • Support of various instrument based and non-instrument based scientific/research software
  • BA or AA Degree in Computer Science
  • Strong interpersonal skills
  • Excellent communication and listening skills
  • Flexibility, well organized and excellent attention to detail
  • Must enjoy working as part of a small team and approach work with a "can-do" attitude
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.


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