02 Nov
Lead Project Manager
Virginia, Herndon , 20171 Herndon USA

job summary:The Lead Project Manager will manage all aspects of the contract. Candidate must have a verifiable telecom and IT background, successful history of leading cross functional teams in the deployment of VPNS technologies, understand Federal contracts, and extensive experience dealing with government customers. They will have overall project management lifecycle responsibility for the project, as well as, responsibility for aligning the customer's business strategy with the Lumen solution. The Lead Project Manager will be responsible for upfront engagement, collaborating directly with the customer and Federal Civilian Sales to identify and drive new revenue opportunities. Utilizing a matrixed management approach, the Project Manager will be solely responsible for coordinating integration work streams aligned with the overall goals and schedule of the implementation. The PM will provide project and portfolio level leadership to other Implementation team members. location: Herndon, Virginiajob type: Permanentsalary: $150,000 - 175,000 per yearwork hours: 9am to 5pmeducation: Bachelors responsibilities:

  • Lead implementations of VPNS (Virtual Private Network Services) Services for an enterprise customer.
  • Maintain proactive customer communication to foster a high touch relationship to include being onsite at the customer location in Washington, DC
  • Lifecycle Management of Government Programs and supporting contracts (EIS, Networx, WITS, Connection II, Alliant 2, etc.)
  • Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement
  • Provide weekly status reports to customer on the services including financials, risks and risk mitigation, issues and issue management
  • Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and company sides
  • Coordinate all client communications including weekly and monthly reporting, crisis management and escalations
  • Maintain proactive customer communication to foster a high touch Relationship.
  • Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners
  • Schedule and lead effective team meetings which will include field and/ or corporate resources
  • Successfully interact with other organizations within Lumen to deliver seamless implementations & service to Clients
  • Serve as an escalation point 24/7 for production impacting incidents
  • Ad-Hoc report creation and distribution
  • Coordinate change management activities by liaising with Clients, Global Change Management, and the Service Center
  • Facilitate resolution of issues pertaining to contract, billing, AR, credit requests and billing disputes
  • Experience level: Manager
  • Minimum 10 years of experience
  • Education: Bachelors
  • Project Management (5 years of experience is preferred)
  • Telecom (7 years of experience is preferred)
  • VPNS (7 years of experience is preferred)
  • transition and implementation (5 years of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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