02 Nov
IT Systems Engineer
Massachusetts, Waltham , 02451 Waltham USA


  • Administration of Windows environment for the company
  • Adhere to SLA's and agreed upon response times. Document common help requests and solutions. Work to solve root causes of recurring problems.
  • Responsible, along with your team, for responding quickly and appropriately to help requests, work may include supporting remote users and international sites.
  • Support various applications by effectively troubleshooting problems and working with other IT team members.
  • Effectively communicate with management and teammates in all stages of work.
  • Support IT staff in maintaining, administering, and enhancing the global network infrastructure
  • Prepare and regularly update training and on-boarding documentation for end-users, HR and IT staff.
  • Work with the IT team to maintain a high level of availability, stability, and performance for all systems.
  • Assist in maintaining software licensing and hardware inventories.
Must Have Experience:
  • Strong interpersonal skills; must be a team player.
  • Strong experience with Active Directory, specifically understanding group policy, remote access administration, and terminal services
  • Understanding of business and technical process interrelationships is critical.
  • Understanding of systems and troubleshooting system issues is required.
  • Understanding Powershell scripts
  • Understanding of Exchange Online
  • Strong verbal and written communication skills. Demonstrated proficiency in technical writing is required.
  • Strong understanding of TCP/IP networking and VOIP understanding is required
  • Previous experience with firewall and router configuration at a multi-site level is required
  • Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
  • Three to five years of experience working at a Engineer level is required
  • Eight plus years of working in IT is required
The Ideal Candidate
  • Experience with Virtualization Technologies (VMWare & Hyper-V) is a requirement.
  • Expericence managing AWS or Azure is a requirement.
  • Experience with Fortinet and HP networking products is a plus.
  • Experience in an engineering role with networking, server, and workstation hardware is a plus.
  • MCSE certified, VCP, and other relevant certifications.

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