02 Nov
IT desktop support
North Carolina, Charlotte , 28202 Charlotte USA

job summary:Preferred Certifications:- CompTIA IT Fundamentals- CompTIA A+- CompTIA Cloud+- CompTIA Mobility+- CompTIA Network+- CompTIA Server+The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Oneonta, NY. This position requires the candidate to be available for 24/7 on-call coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.Daily tasks include (but are not limited to):o Active Directory Administrationo Limited support for corporate mobile deviceso Familiarity with cloud applications (Box, Office365, etc.)o Troubleshooting Cisco VPN connectivityo Familiarity supporting Citrix connectivityo Remediating Symantec Endpoint Protectiono Dameware remote connection/utilizationo Altiris Deployment server utilizationo Asset management skillso Internet Explorer and various browser(s) supporto Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client softwareo Conference Room equipmento Printer/driver troubleshooting & installationo ServiceNow utilizationo Cisco WebEx service supporto Box user administrationo Deployment/configuration of standard IP telephonyo Hardware ordering/deploymento Documentation (records) managemento Knowledge base utilizationo Project interactiono Customer scheduling/follow-upso End user equipment moves (disconnect/reconnect)o Multi-team interaction and/or technical roundtable participationo Standard device imaging via USB/PXE server(s)o Smart-Hands tasks/functions outside of standard operational workPerformance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.IMPORTANT The candidate should also be aware of the following:- The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.- The role may require light travel to other facilities for support of their operations. There may also be some light travel as needed for event support and/or remote sites with customers needing assistance.- The primary role of the Field Services technician is to restore service, NOT root cause analysis. location: Charlotte, North Carolinajob type: Contractsalary: $20 - 25 per hourwork hours: 8am to 5pmeducation: Associates responsibilities:Preferred Certifications:- CompTIA IT Fundamentals- CompTIA A+- CompTIA Cloud+- CompTIA Mobility+- CompTIA Network+- CompTIA Server+The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Oneonta, NY. This position requires the candidate to be available for 24/7 on-call coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.Daily tasks include (but are not limited to):o Active Directory Administrationo Limited support for corporate mobile deviceso Familiarity with cloud applications (Box, Office365, etc.)o Troubleshooting Cisco VPN connectivityo Familiarity supporting Citrix connectivityo Remediating Symantec Endpoint Protectiono Dameware remote connection/utilizationo Altiris Deployment server utilizationo Asset management skillso Internet Explorer and various browser(s) supporto Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client softwareo Conference Room equipmento Printer/driver troubleshooting & installationo ServiceNow utilizationo Cisco WebEx service supporto Box user administrationo Deployment/configuration of standard IP telephonyo Hardware ordering/deploymento Documentation (records) managemento Knowledge base utilizationo Project interactiono Customer scheduling/follow-upso End user equipment moves (disconnect/reconnect)o Multi-team interaction and/or technical roundtable participationo Standard device imaging via USB/PXE server(s)o Smart-Hands tasks/functions outside of standard operational work qualifications:

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Associates
skills:
  • Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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