02 Nov
Application Support Analyst
Massachusetts, Cambridge , 02142 Cambridge USA

job summary:In this role, you have the opportunity to be responsible for monitoring and supporting user onboarding/engagement for the company's internal and Support Services portals, digital solutions to help remove the non-clinical barriers to help patients get started and stay on therapy.Tableau, PowerBI, OBI or other report suite experience is requiredSalesforce.com experience is preferredExperience in the healthcare industry is preferred (financial services or other regulated industry is acceptable) location: Cambridge, Massachusettsjob type: Contractsalary: $60 - 65 per hourwork hours: 9am to 5pmeducation: Bachelors responsibilities:- Serving as the system administrator supporting the US-based team.- Supporting the user pre-registration processes, customer onboarding for the internal portal.- Monitoring the enrollment and engagement - initiating actions for users who are stuck in a process.- Supporting the business with standard & ad-hoc reporting of engagement-related data to support our business needs (e.g., developing reports to share with business stakeholders on the performance of the product)- Communicating challenges and issues to appropriate internal stakeholders. qualifications:

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
  • Tableau/Power BI
  • Salesforce
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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