02 Nov
Technical Support Technician - PC
New Jersey, Eatontown , 07724 Eatontown USA

job summary:

Description:

Summary
  • Receives incoming calls, chats and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.
  • Provides excellent customer service on all support calls.
  • Utilizes all given resources to resolve customer problems.
  • Meets departmental productivity guidelines.
location: Eatontown, New Jerseyjob type: Contractwork hours: 8am to 5pmeducation: High School responsibilities:

Major Job Duties and Responsibilities
  • Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
  • Accepts cases within the time limit determined by management.
  • Updates cases daily and ensures all cases meet call back guidelines.
  • Provides excellent customer service on all support calls.
  • Utilizes all given resources to resolve customer problems.
  • Meets departmental productivity guidelines.

Skills and Competencies Required
  • Strong verbal and written communication skills.
  • strong problem solving and analytical skills.
  • Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
  • Ability to multitask effectively.

Education/Experience
  • High School Diploma or GED
  • Minimum of 1 year in Technical Services.
  • Server 2012, 2016, 2019 Troubleshooting Experience
  • Network Troubleshooting, ILO, Intelligent Provision, RAID
  • Mobile Device Management (MDM) Platforms
  • A+ Certification.
  • Network+ Certification.
qualifications:
  • Experience level: Experienced
  • Education: High School
skills:
  • Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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