Technical Support Technician - PC

job summary:

• Receives incoming calls, chats and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.
• Provides excellent customer service on all support calls.
• Utilizes all given resources to resolve customer problems.
• Meets departmental productivity guidelines.

• Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
• Accepts cases within the time limit determined by management.
• Updates cases daily and ensures all cases meet call back guidelines.
• Provides excellent customer service on all support calls.
• Utilizes all given resources to resolve customer problems.
• Meets departmental productivity guidelines.

• Strong verbal and written communication skills.
• strong problem solving and analytical skills.
• Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
• Ability to multitask effectively.

• High School Diploma or GED
• Minimum of 1 year in Technical Services.
• Server 2012, 2016, 2019 Troubleshooting Experience
• Network Troubleshooting, ILO, Intelligent Provision, RAID
• Mobile Device Management (MDM) Platforms
• A+ Certification.
• Network+ Certification.

• Experience level: Experienced
• Education: High School

• Desktop Support