02 Nov
Desktop Support Analyst
Florida, Jacksonville , 32224 Jacksonville USA

Desktop Support Analyst Summary: Signature Consultants is seeking a Desktop Support Analyst for an opportunity with a client in Jacksonville, FL. The Analyst will be responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools.

Key Responsibilities:
  • Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide
  • Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)
  • Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems
  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience:
  • Excellent written and verbal communication skills
  • Detailed oriented
  • Minimal issues with attendance/tardiness
  • Desired experience in Microsoft Office application suite
  • 1-2 years' experience desired in information technology, but not required (In-house training will be conducted)

About Signature Consultants, LLCHeadquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.


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