02 Nov
IT Support Specialist
Illinois, Unionil , 60180 Unionil USA

IT Support Specialist Summary:

Signature Consultants is seeking an IT Support Specialist for an opportunity with a client in Union, IL. Contract to Hire

Top skills required and infrastructure information:
  • Needs to be an fantastic communicator with excellent troubleshooting skills. This includes connectivity, printing issues, Active Directory user administration, phone and email (Outlook/Office 365) issues, equipment builds, drivers and software.
  • Not concerned about PC platforms but must have Android support experience.
  • A+ Certified a plus
  • Organized, dependable, team player and eager to learn.
Environment is Microsoft based utilizing Office 365 as the primary business tool. This role is not a level specific role as our techs will solve level 1 to level 3 issues with escalation points as needed.It will be both onsite and remote. It will be a rotating schedule onsite. In the beginning during training, I would like them to be onsite at least twice a week for the first few weeks. After that, he'll be on rotation every 4 weeks to come to office a few days.Provide software support and technical assistance to all of Intren's users; installing, configuring, maintaining, and troubleshooting a wide range of software applications; perform hardware/software upgrades to existing computer equipment as needed; train users in startup, basic, and advanced software programs.

ESSENTIAL FUNCTIONS:
  • Acts as software support to the entire company, providing technical assistance to all employees. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate staff member.
  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company. Performs hardware/software upgrades to existing computer equipment as needed.
  • Responds to all software problem calls. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls software vendors or accesses on-line technical support to obtain software updates. Also responds to network log on house calls. Investigates appropriate areas of potential problems and determines resolution.
  • Contacts software vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selection of software. May assist in negotiating licenses and coordinate volume purchase arrangements for standard packages.
  • Responsible for ordering, purchasing phones and all IT related equipment per the IT purchasing policies and procedures.
  • Trains users in start-up, basic and advanced software programs.
  • Performs other related duties as required to accomplish the objectives of the position.
  • Performs other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS:
  • Must have good oral and written communication skills and excellent interpersonal skills. Good problem solving skills and the ability to prioritize multiple projects. Must be very customer service oriented.
  • Minimum of an AA/AS degree in computer related field, BA/BS degree in computer related field preferred.
  • At least two years' experience in computer related field preferred.
  • Or, the combination of education and experience that enables performance of all aspects of the position.

About Signature Consultants, LLCHeadquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.


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