02 Nov
Logistics Coordinator
Vacancy expired!
job summary:
Key Responsibilities:- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Trace orders as required and notifies customers of any activity concerning their order.
- Maintain damage records and backorder logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Answer phone calls according to Expeditors standards
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Meet KPI standards, as per the company's procedures
- Ensure smooth and timely freight process flow
- Use Dashboard/EDMS/Branch Reporting on daily basis
- Interact with our customers in arranging their shipments and meeting customer service standards.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Provides support with other miscellaneous projects, filing, and research
- Oversees all paperwork associated with orders and maintain the corresponding files
- Attend training classes when required and meet company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Trace orders as required and notifies customers of any activity concerning their order.
- Maintain damage records and backorder logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Answer phone calls according to Expeditors standards
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Meet KPI standards, as per the company's procedures
- Ensure smooth and timely freight process flow
- Use Dashboard/EDMS/Branch Reporting on daily basis
- Interact with our customers in arranging their shipments and meeting customer service standards.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Provides support with other miscellaneous projects, filing, and research
- Oversees all paperwork associated with orders and maintain the corresponding files
- Attend training classes when required and meet company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: Bachelors
- Project Coordinator
Vacancy expired!