02 Nov
Service Now Developer
Florida, Brandon , 33508 Brandon USA

Description: The EPMO ServiceNow Developer will be responsible for the analysis, design, development and implementation of software projects on the ServiceNow platform while aligning to Service Management best practices. This role requires good communications skills to collaborate effectively with business stakeholders and the ServiceNow team in developing business solutions. This position will assist the ServiceNow team in monitoring and maintaining the platform's performance and help resolve any issues that may arise. A successful ServiceNow Developer will be a person who has a solid understanding of IT Service Management processes and principles as well as proven experience in scripting and software programming languages. Key Responsibilities Include:

  • Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
  • Use scripting tools to automate routine tasks being done in the ServiceNow platform
  • Create Requirements Definitions and Technical Specifications Documentation
  • Articulate technical concepts using easily understandable business language
  • Load, transform and maintain data between ServiceNow and other systems
  • Research and deploy new releases, patches and/or enhancements into the ServiceNow environment
  • Perform system and integration testing with sample data
  • Be responsive to production outages and remedy critical issues as quickly as possible
  • Recognize and report issues before they adversely impact firm operations or project schedule
  • Monitor health, usage and overall compliance of the IT Service Management platform
  • 2+ years of experience as a System Administrator/Developer
  • 4-6 years of experience in IT Service Delivery
  • 2+ years of coding/scripting or software development experience
  • 2+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS)
  • Knowledge of LDAP/Active Directory
  • Must be able to act with a sense of urgency and adapt to changing priorities
Minimum Education:
  • Bachelor's degree in Computer Science or equivalent
  • Service Now Admin and Developer Certification preferred
  • Eureka and newer versions

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