02 Nov
Help Desk Support Specialist - 7909
Tennessee, Oakridge , 37830 Oakridge USA

job summary:

6mo Temp100% remote but will need to be in Oak Ridge TN for 1st week training.

JOB DESCRIPTION:Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more. May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and all troubleshooting performed. Maintains and updates records in Incident Management and Service Request system. This work position is in shifts between 0745-2000 ET Mon-Fri only. location: Oak Ridge, Tennesseejob type: Contractsalary: $1 - 21 per hourwork hours: 8am to 5pmeducation: High School responsibilities:

Required Education/Skills: a) Minimum 1 year of technical support experience in a call center environment. Preferred 2 yrs exp.b) Proven hardware/software troubleshooting experiencec) Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chatd) Demonstrated commitment and ability to provide excellent customer servicee) Ability to work well with all teammates in a fast-paced SLA driven environmentf) Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectivelyg) Understanding of IT concepts/practices and experience with common service desk software.h) Proven ability to think and troubleshoot logically and act decisively in critical situationsi) Experience supporting Microsoft Office and Windows OS in an enterprise environmentj) Experience with account administration and password resets in a Microsoft Active Directory environmentk) High school diploma or GEDl) Must be a .

Availability: a) Ability to arrive and start work promptly at beginning of scheduled shift

Desired Education/Skills: a) 2+ years of experience in computer hardware/software supportb) ITIL Certification or HDI Certificationc) Familiarity with government IT environment and administrative processesd) Technical certifications such as A+, N+, MCP, MCSE, CCNAe) strong working knowledge of Windows 10, Edge, FireFox, and Chrome browsers, VPN software, VDI, and other commonly used commercial products qualifications:
  • Experience level:
  • Minimum 2 years of experience
  • Education: High School
  • Helpdesk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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