02 Nov
Community Manager
California, Los angeles , 90036 Los angeles USA

job summary:In a world where many social apps measure their success by time spent online, our client is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible. location: Los Angeles, Californiajob type: Permanentsalary: $50,000 - 60,000 per yearwork hours: 8am to 4pmeducation: No Degree Required responsibilities:The experiences of our product are mirrored by the teams that support them. By providing best in class support for potential members and current members we are able to communicate our values through the voice of our team. The community support team is expected to provide unparalleled product and service information, assistance, and communication. We are looking for people who can empathize with our members and be patient and understanding of the issues they are facing. Each communication with a member should feel as personal as a message with a friend or family member. Taking the time to understand the reasoning for someone's outreach helps us to better assist and resolve in a more effective way. This role requires scheduling with other team members for alternating weekend/holiday coverage in order to ensure our members receive support in a timely manner.The essential functions of this role include:

  • working in a smoke free environment
qualifications:
  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: No Degree Required
skills:
  • Manager
  • Community Management (2 years of experience is required)
  • Customer Relationship (2 years of experience is required)
  • Social Media Management (2 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


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