IT Infrastructure On-Site Engineer I

job summary:

• 20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement to ensure excellent performance and availability, which includes responding to high priority outages outside of normal business hours.
• 20% Perform installation, upgrades, maintenance, advanced troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, devices supporting automation and other end-user equipment
• 15% Develop, test and implement technical improvements to system configuration and new technologies while following change control processes
• 15% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical recommendations, technical projects, problems and outages.
• 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
• 5% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
• 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

• This Job has no supervisory responsibilities but in special circumstances may lead the work of others
• Incumbents with more experience may be called upon to mentor, train, and guide newer/less experience team members.

• This Job has decision-making responsibilities up to $5000 amount.

• Minimum Required Education: Associates degree in science, technology, engineering, or equivalent certificates.
• Minimum Required Experience: 10 years related experience; or equivalent combination of education and experience.
• Desirable Education/Experience: 1-3 years of logistics experience, bachelor's degree in technology field or equivalent certificates.

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• Analytical Skills -
  • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.

• Communication Skills -
  • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.

• Time Management Skills -
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

• Other -
  • Establishes and maintains effective, collaborative work relationships both internally and externally.

• Basic Computer Skills -
  • Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.

• Other Technical / Computer Skills -
  • Acts as subject matter expert and provides training, troubleshooting and other support for end-user equipment including PCs, printers, and RF devices, as well as software applications managed by business unit.
  • Understands and is familiar with the most widely known and emerging tools and technologies.
  • Understands and is familiar with Service Now ticketing system.
  • Understands and is familiar with SolarWinds network monitoring tool.

• 20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement to ensure excellent performance and availability, which includes responding to high priority outages outside of normal business hours.
• 20% Perform installation, upgrades, maintenance, advanced troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, devices supporting automation and other end-user equipment
• 15% Develop, test and implement technical improvements to system configuration and new technologies while following change control processes
• 15% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical recommendations, technical projects, problems and outages.
• 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
• 5% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
• 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

• This Job has no supervisory responsibilities but in special circumstances may lead the work of others
• Incumbents with more experience may be called upon to mentor, train, and guide newer/less experience team members.

• This Job has decision-making responsibilities up to $5000 amount.

• Minimum Required Education: Associates degree in science, technology, engineering, or equivalent certificates.
• Minimum Required Experience: 10 years related experience; or equivalent combination of education and experience.
• Desirable Education/Experience: 1-3 years of logistics experience, bachelor's degree in technology field or equivalent certificates.

• Click here to enter text.

• Analytical Skills -
  • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.

• Communication Skills -
  • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.

• Time Management Skills -
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

• Other -
  • Establishes and maintains effective, collaborative work relationships both in