02 Nov
IT Infrastructure On-Site Engineer I
Maryland, Aberdeen , 21001 Aberdeen USA

job summary:

GENERAL DESCRIPTION: Ensure all IT Systems within a warehouse or multiple warehouses are operating as expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (

please list 5-8 responsibilities along with percentage of time associated with each).
  • 20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement to ensure excellent performance and availability, which includes responding to high priority outages outside of normal business hours.
  • 20% Perform installation, upgrades, maintenance, advanced troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, devices supporting automation and other end-user equipment
  • 15% Develop, test and implement technical improvements to system configuration and new technologies while following change control processes
  • 15% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical recommendations, technical projects, problems and outages.
  • 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
  • 5% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
  • 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

SUPERVISORY RESPONSIBILITIES:
  • This Job has no supervisory responsibilities but in special circumstances may lead the work of others
  • Incumbents with more experience may be called upon to mentor, train, and guide newer/less experience team members.

DECISION-MAKING RESPONSIBILITIES:
  • This Job has decision-making responsibilities up to $5000 amount.

EDUCATION/EXPERIENCE:
  • Minimum Required Education: Associates degree in science, technology, engineering, or equivalent certificates.
  • Minimum Required Experience: 10 years related experience; or equivalent combination of education and experience.
  • Desirable Education/Experience: 1-3 years of logistics experience, bachelor's degree in technology field or equivalent certificates.

CERTIFICATES AND LICENSES (list special certifications/licenses that are required or desirable to perform this job)

:
  • Click here to enter text.

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical Skills -
    • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Communication Skills -
    • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
  • Time Management Skills -
    • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • Other -
    • Establishes and maintains effective, collaborative work relationships both internally and externally.

Technical Competencies
  • Basic Computer Skills -
    • Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.
  • Other Technical / Computer Skills -
    • Acts as subject matter expert and provides training, troubleshooting and other support for end-user equipment including PCs, printers, and RF devices, as well as software applications managed by business unit.
    • Understands and is familiar with the most widely known and emerging tools and technologies.
    • Understands and is familiar with Service Now ticketing system.
    • Understands and is familiar with SolarWinds network monitoring tool.
location: Aberdeen, Marylandjob type: Contractsalary: $25 - 31 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:

GENERAL DESCRIPTION: Ensure all IT Systems within a warehouse or multiple warehouses are operating as expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (

please list 5-8 responsibilities along with percentage of time associated with each).
  • 20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement to ensure excellent performance and availability, which includes responding to high priority outages outside of normal business hours.
  • 20% Perform installation, upgrades, maintenance, advanced troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, devices supporting automation and other end-user equipment
  • 15% Develop, test and implement technical improvements to system configuration and new technologies while following change control processes
  • 15% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical recommendations, technical projects, problems and outages.
  • 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
  • 5% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
  • 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

SUPERVISORY RESPONSIBILITIES:
  • This Job has no supervisory responsibilities but in special circumstances may lead the work of others
  • Incumbents with more experience may be called upon to mentor, train, and guide newer/less experience team members.

DECISION-MAKING RESPONSIBILITIES:
  • This Job has decision-making responsibilities up to $5000 amount.

EDUCATION/EXPERIENCE:
  • Minimum Required Education: Associates degree in science, technology, engineering, or equivalent certificates.
  • Minimum Required Experience: 10 years related experience; or equivalent combination of education and experience.
  • Desirable Education/Experience: 1-3 years of logistics experience, bachelor's degree in technology field or equivalent certificates.

CERTIFICATES AND LICENSES (list special certifications/licenses that are required or desirable to perform this job)

:
  • Click here to enter text.

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical Skills -
    • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Communication Skills -
    • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
  • Time Management Skills -
    • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • Other -
    • Establishes and maintains effective, collaborative work relationships both in


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