02 Nov
$23/hr - Help Desk Analyst - Brentwood, TN - 6 month CTH
Tennessee, Brentwood , 37027 Brentwood USA

Responsibilities Troubleshoot and resolve problems related to commercial and proprietary software via telephone and on-site support Provide desktop hardware and software problem identification and resolutions for all PCs and related equipment Provide detailed documentation in the call tracking system Coordinate and transition support to 2nd and 3rd level support when required Reset passwords as required Install and configure PC software Conduct follow-ups to ensure problem resolution Job Requirements Bachelor's Degree is strongly preferred Active Directory experience Understanding of multiple domains Supporting Microsoft Windows 7 and 10 environments 5+ year of technical support experience Ability to resolve issues both over the phone and in person Excellence in communication and documentation Experience in a high call volume environment Team player who is also willing to work independently


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