Customer Service Representative

Northwest Exterminating is seeking an energetic and experienced Customer Service Representative to join our team!

Are you someone who combines excellent customer service and problem – solving skills, with the ability to work independently and as part of a team?

Do you have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment?

Do you enjoy being busy, staying on top of your responsibilities and keeping the day moving along?

Do you have the ability to deal with customer issues in a friendly & professional manner?

Are you someone who can see what needs to be done and take care of it?

If you answered yes to the questions above, this could be an exciting opportunity for you! If you want to work for a great company and have the passion for helping customers, then join one of the largest local pest control companies in Southern Arizona! We will give you an engaging work environment, excellent skills development, and opportunities to grow with our organization. We offer medical and dental insurance, paid holidays, and sick pay that accrues. As well as a matching 401k program and vacation time after one year of employment!

Primary Job Functions:

As a member of our awesome customer service team you will be responsible for:

Successfully managing large amounts of inbound and outbound calls.

Ensuring customer satisfaction and assisting them with issues/concerns related to their pest control needs.

Assisting customers with scheduling inspections and appointments with the appropriate technician/ inspector.

Exceptional verbal and written communication, interpersonal and active-listening skills.

The ability to prioritize issues and respond accordingly.

Maintaining a positive attitude.

Working as a team-player (we’re better, together!)

Paying attention to detail while staying organized.

Using Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Utilizing PestPac, Google Docs, and other programs we may implement (we will train!)

Handling incoming contracts by understanding information provided on the document, transferring the information into PestPac and communicating the information to our customers to schedule services.

Understanding each of our departments, the personnel in each department, and the territories each Certified Technician and Certified Sales Inspector cover.

Offering phone support to field staff as needed.

Being reliable ( ex: good attendance, producing quality work in a timely manner, meeting strict timelines, etc.)

Qualifications:

MINIMUM 1-year experience in a customer service representative or inside sales position

High level organization skills

Strong time management skills

Great communication skills

Proficiency in Word, Excel, Outlook

Positive attitude and ability to handle difficult situations professionally

Exhibit excellent typing skills

Maintain composure in high pressure situations

Capable of following an issue through to its conclusion

High School Diploma or GED required

Must pass drug and background screens

Work Hours:8:00 AM – 5:00 PM Monday through Friday

Rotating Saturday schedule from 9AM -12 PM (works out to roughly one Saturday per month).