The OpportunityWe are seeking a talented Organizational Training & Development Consultant to apply knowledge for developing, leading and implementing adult learning training plans tailored for internal and external clients. The position is responsible for, but not limited to: ensuring the team is actively involved and educated on new products and product enhancements, planning, developing and delivering training according to the ADDIE model and adult learning principles (for example, not limited to: CO-OP University, training workshops, new product launch, internal department specific training), and developing and executing training commercialization plans for new product roll-out and product enhancements. What You Can Look Forward toProvide encouragement, recognition and support for development that increases knowledge in CO-OP, and the payments and training industry, to improve the development and delivery of training.
Be innovative to ensure Learning Solutions is relevant and a leading partner in the company’s internal and external growth.
Creatively deliver training using appropriate adult learning and delivery methods to internal and external audiences, according to project timelines, desired performance outcomes and learner needs.
Continually monitor instructional delivery best practices and learner assessments, and adjusts techniques and recommends changes when appropriate.
Participate in training plan execution for product commercialization and internal and external project training resources to adhere to department’s Go-to-Market strategy.
Establish and execute tasks that need to be performed.
Interdependencies to execute a comprehensive plan training design and delivery.
Implement planning, developing and delivering of training according to the ADDIE model and adult learning principles, while incorporating the CO-OP brand in every interaction.
Seek input from clients, SMEs and department resources to ensure effective and efficient training plans are implemented. (i.e. brand adherence, promoting sessions, content, industry bulletins, vendor releases, content review process).
Lead LMS Administer for Learning Solutions’ internal and external purposes.
Proactively advocate for client’s and/or learner’s needs while balancing CO-OP’s strategic direction.
Able to adapt independently to emotionally charged situations while maintaining positive relationships.
Building relationships with key stakeholders include, but not limited to: developing and implementing content development for CRO/Client Services departments, supporting client training projects as staffing needs dictate.
Develop and execute business units overall learning requirements based on understanding of business objectives, desired results, and constraints.
Measure effectiveness and usability of the training materials and programs, and develop and implement process improvement opportunities.
Develop a functional lessons learned repository to communicate and track process changes and knowledge gaps by being collaborative to surface and plan out changes.
Work may vary based on department and company strategic needs. Keep current on industry trends and best practices and uses that knowledge to enhance the learning experience for participants.
Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to SucceedDegree in Adult Learning, Education, or related course-work.
3-5 years corporate training experience.
Demonstrated adult learning and ADDIE model principles.
Adapt to various working and leading styles.
Knowledge of the payment industry and vendors is preferred.
Problem solve through creativity and innovation.
Confidently, not arrogantly, communicate needs and expectations.
Must possess a quick-study aptitude to learn processes, technical applications and products.
Wide degree of latitude and creativity is expected.
Works under limited supervision and exercise independent judgment.
Why Join CO-OP?CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.The PerksFun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
401K with generous company match.
Job LocationsUS-IA-Des MoinesReq No.2020-6969CategoryProfessionalTypeFull-Time