Position: DispatcherHours: Full-Time, 2:30 PM - 11:00 PM
Flexible, Evenings, Weekends
Action Towing and Road Service, one of the area's largest leading towing companies is seeking a skilled employee for our full-time Dispatch position. We believe that our employees are our number one asset and we treat them accordingly. For that reason, we have the highest standards in the industry and are seeking candidates that are clean cut, customer service oriented and possess leadership skills. Qualifications:
Must have prior dispatch, call center, or office experience along with some auto club dispatching experience
Successfully pass drug tests in compliance with Company Policy, Federal Motor Carrier Safety Regulations and Company's contractual requirements.
Must submit to and pass a background check as per Company policy and Company's contractual requirements
Must be willing to work a flexible shift
Must be available to work evenings, weekends
Must have excellent customer service skills and possess the ability to multi-task.Essential Duties and Responsibilities (including but not limited to):
Answers phones in a timely, friendly and professional manner and route appropriately
Dispatch calls for service based on the skills needed to assist the customer, driver proximity to customer and type of service vehicle needed
Completes shift reports timely and accurately, collects driver logs daily, assists with mileage records, fuel used, repairs made, and other expenses
Exchange information with other dispatchers during shift change so that they are informed and ready for business
Track information necessary to properly complete the COD Log Sheet, the Call Exception Log Sheet, as well as the Daily Operations Report Sheet for each shift, worked
Keep accurate records of the time of departure or dispatch, time of arrival, and time of call completion, as well as tow destinations
Use GPS tools to track the location of company vehicles to aid and assist in prompt service and document progress and/or delays encountered in providing service.
Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
If you are interested in this exciting job opportunity, please email us your resume by responding to this ad with "Dispatcher" the subject line. In addition to submitting a resume, interested applicants may also complete an application at our Redwood City location: 1790 Industrial Way, Redwood City, CA 94063.