Student Services AdministratorDescriptionWe are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.We Value Diversity and InclusionWe value the power of inclusive culture, so we embed diversity and inclusion in everything we do.Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.Learn more here: https://pearson.jobs/pearson-life/At Pearson Online Learning Services our Enrollment team is a fundamental asset to our success and that of our Academic Partners. Due to exponential growth, we are looking for individuals who are passionate about helping students achieve their goals. If you are looking to join an organization on a mission to help people make progress in their lives through learning, then Pearson Online Learning Services is the place for you!Benefits:Pearson offers a comprehensive and competitive compensation & benefits package that begins on your date of hire.Major Medical, Dental and Vision Insurance
401k Matching Program
Pre-Tax Commuter Benefits
Company paid Life Insurance
Competitive PTO including vacation (increases based on tenure), personal and sick days
Paid Parental Leave
Paid Volunteer Days
Pet Insurance for your fur babies
SummaryThe Student Services Administrator is responsible for the timely evaluation and assessment of student academic records for its partner and client institutions. This position’s primary function is to evaluate students’ prior academic records from universities and colleges, including GPAs and transfer credits, as well as recommending initial courses to incoming students while providing accurate audits and timely reporting to both the client and internal departments. As a member of the Student Support Services team, it is the overarching responsibility to ensure that the highest level of student and client support is delivered.ResponsibilitiesSpecific duties and responsibilities include, but are not limited to, the following:Accurately evaluate students’ prior learning and completed courses and academic programs from Universities.
Accurately calculate and document student’s GPAs in accordance to University and internal policies and procedures
Recommend first course sequence for incoming students
Following the consent process, enroll student in recommended coursework.
Attend all necessary training to ensure accuracy in recommendations for Academic Partner.
Completes audits for Recruitment Services as assigned.
Complete data inquiries, data reports, and analysis as needed.
Complete quality assurance tasks to ensure accurate data and information integrity in CRM.
Provide weekly updates to the Associate Director that includes challenges and opportunities affecting the position.
Ensure adherence to internal and external academic policy.
Maintain updates for Standard Operating Procedures and Academic Program Information.
Coordinate the communication flow of cross functional records activity between Recruitment Services and Student Support Services.
Act as the main point of contact for transfer credit and GPA calculations.
Participate in Admissions, Student Support and Program Services, and client meetings on an as needed basis.
QualificationsQualifications4-year degree from an accredited institution OR appropriate combination of experience and education
One to three years’ experience in a student services role for an accredited University or College preferred.
Experience in assessing transfer credit and a student’s academic record is highly preferred.
Excellent analytic and researching skills, organization, planning and communication (written and oral) skills.
Strong attention to detail and a passion for accuracy.
Ability to manage multiple tasks and projects to meet expectations.
Ability to work independently and take initiative
Strong written and verbal communication skills
Highly proficient with Microsoft Office (Excel and Word) and navigating the internet.
Must be able to perform non-local travel up to 10%.
Supervisory ResponsibilitiesThis position has no supervisory responsibilities.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.Primary Location: US-AZ-ChandlerWork Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226Job: Learning DeliveryOrganization: North AmericaEmployee Status: Regular EmployeeJob Type: StandardShift: Day JobJob Posting: Nov 2, 2020Job Unposting: Nov 13, 2020Schedule: Full-time RegularReq ID: 2010226Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.